Martec’s Law and the future of AI in KiwiSaver

Technology is moving faster than organisations can absorb. This tension is at the heart of digital transformation, and it shows up clearly in the financial services industry. KiwiSaver providers are responsible for managing billions of dollars in retirement savings, yet many still rely on manual processes and legacy systems. At the same time, artificial intelligence (AI) is creating opportunities to transform customer service, compliance, and member engagement.