The Sevaka AI Maturity Spectrum: A practical framework for KiwiSaver providers
As AI continues to reshape industries, KiwiSaver providers are increasingly looking to adopt it. Opportunities lie in streamlining operations, enhancing member engagement, and reducing costs. But without a clear roadmap, it’s hard to know where to start, what to prioritise, or how to scale. That’s where the Sevaka AI maturity spectrum could help
The AI hype cycle is over
In the last few years, Generative AI has been riding a wave of intense hype, with companies across industries rushing to integrate AI into their operations. From chatbots to automated marketing tools, financial institutions worldwide experimented with AI-driven solutions, often with mixed results.
KiwiSaver providers and the AI shift: Who will lead, who will resist, and how to make it work
AI adoption is not about technology. It’s about people. The biggest challenge is not whether AI can enhance customer service, compliance, or operational efficiency. The real challenge is how your teams will react to AI and how you can guide them through this transition.
Preparing for the AI of tomorrow: A call to KiwiSaver providers
KiwiSaver providers must prepare today for the AI of tomorrow to stay competitive in a rapidly evolving financial landscape. Declining inference costs, stronger security, and the rise of small language models are reshaping the industry. Those who adapt early will be the leaders of the future.
Five principles for KiwiSaver providers to effectively harness AI
KiwiSaver providers are at a crossroads. With increasing member expectations, regulatory demands, and operational pressures, COOs and General Managers of Operations are challenged to do more with less. Having spoken with several leaders in the industry, one thing is clear: while many recognise the potential of AI, the KiwiSaver industry is still in a learning phase when it comes to AI.
Why KiwiSaver providers are perfectly placed to benefit from GenAI
A recent case study by Sevaka explores how AI can help KiwiSaver providers improve customer service by automating routine tasks, offering personalised support, and ensuring compliance. The case study also highlighted how large financial institutions globally have saved millions by integrating AI into their operations, cutting costs, speeding up service, and improving scalability in the process.
